Interactive Teller Machines

Fidelity Bank Interactive Teller Machines (ITMs)

Your New Way to Bank with Ease

Online and mobile banking offer convenience, but some tasks still need professional help. That’s where Fidelity Bank Interactive Teller Machines (ITMs) come in. Our ITMs combine the ease of ATM functions with live video assistance from a local Fidelity Bank representative, making banking faster and more personal.

 

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What is an ITM and what are the benefits?

What is an ITM?

An ITM resembles an ATM but comes with a video screen for live teller assistance. Beyond typical ATM functions, you can complete more complex transactions like deposits, withdrawals, loan payments, and even check cashing.

Need help? Simply tap the screen to start a video chat with a local Fidelity Bank teller, who will guide you through your banking process—no need to enter a branch.

Benefits of Fidelity Bank ITMs:

  • Convenience: Skip the lines and access teller services directly from an ITM. You can handle both simple and complex transactions with just a few taps.
  • Extended Service Hours: ITMs are available from 7:15AM to 6PM, Monday to Friday, giving you extra time outside of standard banking hours.
  • More Than an ATM: ITMs go beyond basic functions. Perform transactions such as deposits, withdrawals, transfers, check cashing, loan payments, and ordering checks. You can even customize bill denominations when making withdrawals.

How to Use Fidelity Bank ITMs

How to Use Fidelity Bank ITMs

ATM or ITM

  1. Insert your debit card or select the option to connect with a Fidelity Bank teller.
  2. Tap the screen to begin a live video call with one of our Fidelity Bank tellers.
  3. Use the on-screen options to make a deposit, withdrawal, transfer funds, or ask a question.
  4. Enjoy a secure, private banking experience!

FAQs

FAQs

Can I do everything I would normally do at a teller window using an ITM?
Yes, Fidelity Bank ITMs offer almost every service you’d expect from an in-branch teller, including account inquiries, loan payments, and more.

What if I forget my debit card?
No worries! Our ITM tellers can verify your identity using other secure methods to help you complete your transaction.

Are ITMs secure?
Absolutely. Our ITMs are equipped with state-of-the-art security features. You can also adjust the machine’s volume, use a handset for private conversations, or type messages using the attached keyboard.

What locations have Fidelity Bank ITMs?
Our ITMs are available at the following Fidelity Bank branches:

What are the Fidelity Bank ITM service hours?

  • Monday - Friday: 7:15AM - 6PM

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